FREQUENTLY ASKED QUESTIONS
Corporate Information
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Products
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Orders
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Returns & Exchanges
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Shipping and Delivery
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To create a new level of ultra-exclusive luxury handbags; combining elegance, sustainability, and rare artistic elements.
ESC’s North American headquarters are located in Bal Harbour, Florida. Detailed information can be found on the Contact section of our website.
Our Client Services Team can be reached by emailing us at info@evenssaintclair.com, or calling us at +1 (786) 209-9560 . They are available Monday through Saturday from 9:00 AM to 11:00 PM (EST) and Sunday from 10:00 AM to 9:00 PM (EST).
ESC is committed to sustainability and ethical practices. We use sustainable materials and ensure all production processes are environmentally friendly.
Yes, ESC is actively involved in charitable initiatives. We support various causes and organizations that work to improve living conditions in needy communities.
ESC infuses the highest-quality organic materials and sustainable fabrics with rare artistic elements to ensure that each handbag is a completely unique work of art.
Yes, ESC offers a Total Customization Program for our most elite clientele. Persons desiring this level of service can apply to work with one of our master artisans – or directly with Evens SaintCair himself – to create a one-of-a kind work of art.
New collections are released every season. Specific information on upcoming releases and launches can be obtained by: 1) applying for ESC’s Elite Client Status, 2) subscribing to our newsletter, and 3) following us on social media.
Every ESC creation is embedded with a unique, tamper-proof authenticity tag that can be scanned with your smartphone. This tag guarantees each bag’s unique identity; ensuring absolute authenticity.
To place an order online, simply browse our store. Alternatively a private viewing appointment can also be arranged and curated to your specific needs.
ESC accepts various forms of payment, including credit cards, PayPal, and bank transfers.
Online orders can be modified or cancelled within 24 hours of receipt. Please contact our Client Services Team for assistance.
Once your order is placed successfully, you will receive a confirmation email with the details of your purchase.
ESC accepts returns within 30 days of receiving the product, provided it is in its original condition and packaging.
To return a product, please contact our Client Services Team to obtain a return authorization.
Yes, depending on the item, product exchanges may be allowed on an individualized basis. Should you desire to exchange an item, please contact our Client Services Team to initiate the process.
Once we receive the returned product, it typically takes 5-7 business days to process the return and issue a refund.
ESC offers several shipping methods, including standard, express, and international shipping. Specific details and costs will be displayed during the checkout process.
Delivery times depend on the selected shipping method and your location. Generally, standard shipping takes between 5 to 7 business days, while express shipping can take between 2 to 3 business days.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment online.
Direct pickup options are available at select locations. You can choose this option during the checkout process.
