frequently asked question
Corporate Information
Get more information about our company.
Products
Learn more about all our products and upcoming launches
Orders
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Returns & Exchanges
Learn more about exchange and return policies
Shipping and Delivery
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What is your company's mission?
Our mission is to merge art, fashion, and humanity. Guided by the belief that “with art and fashion we can feed humanity,” we create timeless pieces that inspire change, empower communities, and give beauty a purpose.
Are your materials sourced ethically?
Yes. Every Evens Saint Clair creation begins with respect, for people, materials, and the planet.
We source all materials through trusted partnerships with sustainable tanneries, responsibly managed forests, and artisan communities that are fairly compensated for their skill and dedication. Each element is chosen with care to ensure that our luxury is both timeless and ethical.
Where are your headquarters located?
ESC’s North American headquarters are located in Bal Harbour, Florida. Detailed information can be found on the Contact section of our website.
How can I contact your Client Services Team?
Our Client Services Team can be reached by emailing us at info@evenssaintclair.com, or calling us at +1 (786) 209-9560 . They are available Monday through Saturday from 9:00 AM to 11:00 PM (EST) and Sunday from 10:00 AM to 9:00 PM (EST).
Does your company engage in sustainable practices?
ESC is committed to sustainability and ethical practices. We use sustainable materials and ensure all production processes are environmentally friendly.
Do you participate in charitable activities?
Yes, ESC is actively involved in charitable initiatives. We support various causes and organizations that work to improve living conditions in needy communities.
What materials do you use for your handbags?
ESC infuses the highest-quality organic materials and sustainable fabrics with rare artistic elements to ensure that each handbag is a completely unique work of art.
Do you offer personalized products?
Yes, ESC offers a Total Customization Program for our most elite clientele. Persons desiring this level of service can apply to work with one of our master artisans – or directly with Evens SaintCair himself – to create a one-of-a kind work of art.
When will you launch new products?
New collections are released every season. Specific information on upcoming releases and launches can be obtained by: 1) applying for ESC’s Elite Client Status, 2) subscribing to our newsletter, and 3) following us on social media.
How can I ensure the authenticity of your products?
Every ESC creation is embedded with a unique, tamper-proof authenticity tag that can be scanned with your smartphone. This tag guarantees each bag’s unique identity; ensuring absolute authenticity.
How can I place an order?
To place an order online, simply browse our store. Alternatively a private viewing appointment can also be arranged and curated to your specific needs.
What payment methods do you accept?
ESC accepts various forms of payment, including credit cards, PayPal, and bank transfers.
Can I modify or cancel my order after it has been placed?
Online orders can be modified or cancelled within 24 hours of receipt. Please contact our Client Services Team for assistance.
How do I know my online order was placed successfully?
Once your order is placed successfully, you will receive a confirmation email with the details of your purchase.
What is your return policy?
ESC accepts returns within 30 days of receiving the product, provided it is in its original condition and packaging.
How can I return a product?
To return a product, please contact our Client Services Team to obtain a return authorization.
Do you offer product exchanges?
Yes, depending on the item, product exchanges may be allowed on an individualized basis. Should you desire to exchange an item, please contact our Client Services Team to initiate the process.
How long does it take to process a return?
Once we receive the returned product, it typically takes 5-7 business days to process the return and issue a refund.
What shipping methods are available?
ESC offers several shipping methods, including standard, express, and international shipping. Specific details and costs will be displayed during the checkout process.
How long will it take for my order to arrive?
Delivery times depend on the selected shipping method and your location. Generally, standard shipping takes between 5 to 7 business days, while express shipping can take between 2 to 3 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment online.
Do you offer direct pickup?
Direct pickup options are available at select locations. You can choose this option during the checkout process.